Article: Starbuck's CEO Says People Driving Comeback

Article: Now That’s Service!

The other night, I gathered with a group of colleagues at Land Thai restaurant on 2nd Ave and 81 St in Manhattan.  It was the first time any of us had been there.  As it turns out, it’s really my kind of place.  Now, I love Thai food, but beyond that, everything about the place spoke to intentionality: the calming environment/décor, the unobtrusive yet deliberate service, and the food (I’m told it was exceptional; I didn’t eat – long story).  Yet, the thing that caught my attention more than anything else didn’t happen until I was walking out the door.  It was then that I...