Article: Now That’s Service!
The other night, I gathered with a group of colleagues at Land Thai restaurant on 2nd Ave and 81 St in Manhattan. It was the first time any of us had been there. As it turns out, it’s really my kind of place. Now, I love Thai food, but beyond that, everything about the place spoke to intentionality: the calming environment/décor, the unobtrusive yet deliberate service, and the food (I’m told it was exceptional; I didn’t eat – long story). Yet, the thing that caught my attention more than anything else didn’t happen until I was walking out the door. It was then that I...
Article: Breakdown
Hugo had no choice but to call the local large-chain auto parts retailer. Enough unsatisfying experiences made them his last resort for anything auto related. This time, though, his clutch cable was broken – near his home, thankfully – and it was too late to travel by bus to another supplier. So, he called the store, placed the order for a clutch cable…pick up tomorrow at 11am. Great! Easy. The guy on the phone was helpful, efficient, friendly…unlike what he had experienced before. Seeds of changing his mind about the company were...
Article: Where Everybody Knows Your Name
The Fuji Apple Chicken Salad (FACS) at Panera Bread is great. I love the combination of flavors…mixed greens, chicken, tomatoes, pecans, gorgonzola, red onions, white balsamic apple vinaigrette, and apple chips. Often when I’m eating it – especially when I get...